{"id":1057,"date":"2021-04-26T08:13:24","date_gmt":"2021-04-26T05:13:24","guid":{"rendered":"http:\/\/www.regioimpex.ro\/?p=1057"},"modified":"2022-07-19T13:04:58","modified_gmt":"2022-07-19T10:04:58","slug":"help-desk-24-7-upgrades-personalised-solutions0","status":"publish","type":"post","link":"https:\/\/regioimpex.ro\/en\/help-desk-24-7-upgrades-personalised-solutions0\/","title":{"rendered":"HELP-DESK 24\/7"},"content":{"rendered":"\n<ul><li><strong>Service Desk:<\/strong> <ul><li>Continuity 24 \u00d7 7;<\/li><li>Call center;<\/li><li>Field and remote assistance;<\/li><li>Agreed service levels;<\/li><\/ul><\/li><\/ul>\n\n\n\n<p>Regio delivers to its customers Help Desk Services for the solutions delivered and implemented by us, but also for other technologies.\u00a0Among the benefits that the Help Desk Service brings to clients we mention:<\/p>\n\n\n\n<ul><li><strong>Operation<\/strong>\u00a0\u00a0in parameters of equipment, systems and applications;<\/li><li><strong>Reduction<\/strong>\u00a0of downtime and repairs, critical incidents being resolved according to the NSA (Level of Approved Services);<\/li><\/ul>\n\n\n\n<p><strong>Transparent budgeting<\/strong>\u00a0of maintenance and support costs, based on agreed parameters: number of tickets or calls, number of users, number of equipment and applications, etc.<\/p>\n\n\n\n<figure class=\"wp-container-2 wp-block-gallery-1 wp-block-gallery has-nested-images columns-default is-cropped\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-rapoarte.jpeg\"><img loading=\"lazy\" width=\"1024\" height=\"411\" data-id=\"3146\"  src=\"https:\/\/www.regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-rapoarte-1024x411.jpeg\" alt=\"\" class=\"wp-image-3146\" srcset=\"https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-rapoarte-1024x411.jpeg 1024w, https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-rapoarte-300x121.jpeg 300w, https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-rapoarte-768x309.jpeg 768w, https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-rapoarte.jpeg 1528w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-ticketing-1.jpeg\"><img loading=\"lazy\" width=\"496\" height=\"381\" data-id=\"3147\"  src=\"https:\/\/www.regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-ticketing-1.jpeg\" alt=\"\" class=\"wp-image-3147\" srcset=\"https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-ticketing-1.jpeg 496w, https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-ticketing-1-300x230.jpeg 300w\" sizes=\"(max-width: 496px) 100vw, 496px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-ticketing.jpeg\"><img loading=\"lazy\" width=\"711\" height=\"340\" data-id=\"3148\"  src=\"https:\/\/www.regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-ticketing.jpeg\" alt=\"\" class=\"wp-image-3148\" srcset=\"https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-ticketing.jpeg 711w, https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-ticketing-300x143.jpeg 300w\" sizes=\"(max-width: 711px) 100vw, 711px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/powerbi.png\"><img loading=\"lazy\" width=\"1024\" height=\"542\" data-id=\"3150\"  src=\"https:\/\/www.regioimpex.ro\/wp-content\/uploads\/2021\/09\/powerbi-1024x542.png\" alt=\"\" class=\"wp-image-3150\" srcset=\"https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/powerbi-1024x542.png 1024w, https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/powerbi-300x159.png 300w, https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/powerbi-768x407.png 768w, https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/powerbi-1536x813.png 1536w, https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/powerbi.png 1734w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Service Desk: Continuity 24 \u00d7 7; Call center; Field and remote assistance; Agreed service levels; Regio delivers to its customers Help Desk Services for the solutions delivered and implemented by us, but also for other technologies.\u00a0Among the benefits that the Help Desk Service brings to clients we mention: Operation\u00a0\u00a0in parameters of equipment, systems and applications;&hellip; <br \/> <a class=\"button small blue\" href=\"https:\/\/regioimpex.ro\/en\/help-desk-24-7-upgrades-personalised-solutions0\/\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":642,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"categories":[42],"tags":[],"translation":{"provider":"WPGlobus","version":"2.10.1","language":"en","enabled_languages":["ro","en"],"languages":{"ro":{"title":true,"content":true,"excerpt":false},"en":{"title":false,"content":true,"excerpt":false}}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>HELP-DESK 24\/7 - Regio Impex<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HELP-DESK 24\/7 - Regio Impex\" \/>\n<meta property=\"og:url\" content=\"https:\/\/regioimpex.ro\/help-desk-24-7-upgrades-personalised-solutions0\/\" \/>\n<meta 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