{"id":2511,"date":"2021-07-14T07:44:56","date_gmt":"2021-07-14T04:44:56","guid":{"rendered":"http:\/\/www.regioimpex.ro\/?p=2511"},"modified":"2021-09-16T10:17:59","modified_gmt":"2021-09-16T07:17:59","slug":"help-desk-24-7-0","status":"publish","type":"post","link":"https:\/\/regioimpex.ro\/en\/help-desk-24-7-0\/","title":{"rendered":"HELP-DESK 24\/7"},"content":{"rendered":"\n<ul><li><strong>Service Desk:<\/strong> <ul><li>Continuity 24\u00d77;<\/li><li>Call center;<\/li><li>Field and remote assistance;<\/li><li>Agreed service levels;<\/li><\/ul><\/li><\/ul>\n\n\n\n<p>Regio delivers to its customers Help Desk Support Services for the solutions delivered and implemented by us, but also for other technologies. Among the benefits that the Help Desk Service brings to clients we mention:<\/p>\n\n\n\n<ul><li><strong>Conform operation <\/strong>of equipment, systems and applications;<\/li><li><strong>Reduction of downtime<\/strong> and repairs, critical incidents being resolved according to the NSA (Level of Approved Services);<\/li><\/ul>\n\n\n\n<p><strong>Budgeting <\/strong>transparency of maintenance and support costs, based on agreed parameters: number of tickets or calls, number of users, number of equipment and applications, etc.<\/p>\n\n\n\n<p><strong>Bugetare<\/strong> transparenta a costurilor de mentenanta&nbsp;si suport, pe baza parametrilor agrea\u021bi: numar de tichete sau apeluri, numar de utilizatori, numar de echipamente si aplicatii etc<\/p>\n\n\n\n<figure class=\"wp-container-2 wp-block-gallery-1 wp-block-gallery columns-3 is-cropped\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><a href=\"https:\/\/www.regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-rapoarte-1024x411.jpeg\"><img loading=\"lazy\" width=\"1024\" height=\"411\" src=\"https:\/\/www.regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-rapoarte-1024x411.jpeg\" alt=\"\" data-id=\"3146\" data-link=\"https:\/\/www.regioimpex.ro\/help-desk-24-7-upgrades-personalised-solutions0\/helpdesk-rapoarte\/\" class=\"wp-image-3146\" srcset=\"https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-rapoarte-1024x411.jpeg 1024w, https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-rapoarte-300x121.jpeg 300w, https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-rapoarte-768x309.jpeg 768w, https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-rapoarte.jpeg 1528w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><a href=\"https:\/\/www.regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-ticketing-1.jpeg\"><img loading=\"lazy\" width=\"496\" height=\"381\" src=\"https:\/\/www.regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-ticketing-1.jpeg\" alt=\"\" data-id=\"3147\" data-link=\"https:\/\/www.regioimpex.ro\/help-desk-24-7-upgrades-personalised-solutions0\/helpdesk-ticketing-1\/\" class=\"wp-image-3147\" srcset=\"https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-ticketing-1.jpeg 496w, https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-ticketing-1-300x230.jpeg 300w\" sizes=\"(max-width: 496px) 100vw, 496px\" \/><\/a><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><a href=\"https:\/\/www.regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-ticketing.jpeg\"><img loading=\"lazy\" width=\"711\" height=\"340\" src=\"https:\/\/www.regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-ticketing.jpeg\" alt=\"\" data-id=\"3148\" data-link=\"https:\/\/www.regioimpex.ro\/help-desk-24-7-upgrades-personalised-solutions0\/helpdesk-ticketing\/\" class=\"wp-image-3148\" srcset=\"https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-ticketing.jpeg 711w, https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/helpdesk-ticketing-300x143.jpeg 300w\" sizes=\"(max-width: 711px) 100vw, 711px\" \/><\/a><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><a href=\"https:\/\/www.regioimpex.ro\/wp-content\/uploads\/2021\/09\/powerbi.png\"><img loading=\"lazy\" width=\"1024\" height=\"542\" src=\"https:\/\/www.regioimpex.ro\/wp-content\/uploads\/2021\/09\/powerbi-1024x542.png\" alt=\"\" data-id=\"3150\" data-full-url=\"https:\/\/www.regioimpex.ro\/wp-content\/uploads\/2021\/09\/powerbi.png\" data-link=\"https:\/\/www.regioimpex.ro\/help-desk-24-7-upgrades-personalised-solutions0\/powerbi\/\" class=\"wp-image-3150\" srcset=\"https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/powerbi-1024x542.png 1024w, https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/powerbi-300x159.png 300w, https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/powerbi-768x407.png 768w, https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/powerbi-1536x813.png 1536w, https:\/\/regioimpex.ro\/wp-content\/uploads\/2021\/09\/powerbi.png 1734w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/li><\/ul><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Service Desk: Continuity 24\u00d77; Call center; Field and remote assistance; Agreed service levels; Regio delivers to its customers Help Desk Support Services for the solutions delivered and implemented by us, but also for other technologies. Among the benefits that the Help Desk Service brings to clients we mention: Conform operation of equipment, systems and applications;&hellip; <br \/> <a class=\"button small blue\" href=\"https:\/\/regioimpex.ro\/en\/help-desk-24-7-0\/\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":642,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"categories":[43],"tags":[],"translation":{"provider":"WPGlobus","version":"2.10.1","language":"en","enabled_languages":["ro","en"],"languages":{"ro":{"title":true,"content":true,"excerpt":false},"en":{"title":false,"content":false,"excerpt":false}}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>HELP-DESK 24\/7 - Regio Impex<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HELP-DESK 24\/7 - 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